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In short

Say a buyer gets your toy on Monday. A week later, Amazon emails them to ask for a review. You didn’t write that email, and you didn’t press anything. Reviews did it for you. Amazon has a Request a Review button on every order. Reviews presses it for you, on the day you pick. Amazon writes and sends the email. Nothing is sent until you start a campaign and turn it on.
The Reviews calendar for the demo store: 37 sent, 17 coming, 12 skipped, a green bar on today and dashed bars for the coming days.

The demo store: this month's review requests. Notice 37 sent, 17 coming and 12 skipped, with the coming ones drawn as dashed bars after TODAY.

To start: click Reviews on the bar (or press C), click Start a campaign, then Save and Turn on.
Scenario for this page: the demo store’s campaign, Main campaign. It asks 7 days after each order arrives and skips three kinds of orders: orders bought with a promotion (a Tonies figure), refunded orders (the Super7 Power Rangers figure and a Tonies figure) and an order with a 2-star seller rating (the Pokémon Sandslash plush). It was turned on 25 days before the seed day with Only new orders from today. The Canada store has one request sent, for the YETI mug. Find it under Reviews on the bar.

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More details

  • A connected Amazon store in the US or Canada. Mexico isn’t supported. On a Mexico store, the page says Review requests work for your US and Canada stores.
  • A plan where SourceDock reads your orders: Pro, Flagship, or Premier during its trial. A Premier plan that was already paying on October 20, 2026 has it too. On any other plan, the page says SourceDock doesn’t read this store’s orders, so there’s nothing to ask about yet. Nothing is sent.
  • Only the account owner sees Reviews. Team members don’t.
The first time, SourceDock reads your orders from Amazon. The page says Getting your orders from Amazon. This can take up to an hour.
1

Open Reviews

Click Reviews on the bar, or press C. With no campaign yet, it says No campaign yet. Start one to pick when Amazon asks your buyers for a review.
2

Click Start a campaign

The campaign box opens with the starting choices filled in. Your first one is named Main campaign.
3

Pick when to ask

When to ask is how many days after the order arrives Amazon asks. It starts at 7. Amazon only allows 5 to 30 days.
4

Click Save, then Turn on

The first time, a box asks Turn on for your store. Pick which orders to start with:
  • Only new orders from today: older orders are left alone. This is picked to start.
  • Orders still inside Amazon’s window: starts right away with recent orders.
Click Turn on. The top line now says On. Your first ones go out around a day.
SourceDock asks once a day, at about 10 AM Eastern. A change you save counts from the next daily run.
Each choice is a chip on the campaign row. A chip that’s off is grey and crossed out. Click a chip to change it. It saves at once.
The Main campaign row: Ask 7 days after delivery, FBA, FBM, skip promos, skip refunds, skip 1-3 star feedback, All products, AMAZON ALLOWS 5-30 DAYS, and + New campaign under it.

The demo store's campaign row. Notice the three skip chips are on.

  • FBA (orders Amazon ships) and FBM (orders you ship): both on to start. Keep at least one on.
  • skip promos (orders bought with a promotion or discount): on to start.
  • skip refunds (orders with a refund or return): off to start.
  • skip 1-3 star feedback (orders with a negative or neutral seller rating): off to start.
  • All products, Only N products, or All but N: all products to start.
Why are refunds and low ratings off to start? Amazon bans asking only buyers who had a good experience. Skipping unhappy buyers sits close to that line.A cancelled order is never asked. An order with more than one product is asked only if every product in it is allowed.
  • 5 to 30 days after delivery. Amazon only takes a request in that window. The campaign row shows AMAZON ALLOWS 5–30 DAYS.
  • One request per order, ever. If you or another tool already asked in Seller Central, the order says Already asked. The buyer still gets only one.
  • The delivery day is a guess. SourceDock counts from the day the order shipped: 3 days for orders Amazon ships, 5 for orders you ship. Amazon’s own check decides the real window.
  • An order past Amazon’s window says Past Amazon’s 30-day window: won’t be asked.
Orders are grouped into COMING UP, TODAY, THIS WEEK and EARLIER. Each row shows the product, the day it arrived (or will), and what happens next. Click a row to see the order number, the campaign, and the reason.
The order list under COMING UP: the DOS card game, Dove shampoo, Care Bears plush, Monster Jam trucks and the Uno game, each with its picture, the day it arrived, and the day it asks, like Asks Nov 3.

The demo store's order list. Each row shows the product, its day, and what happens next.

Search by Product or ASIN, or the start of an order number. Click Filters to narrow it by Status (Sent, Queued, Retrying, Skipped), Order date, Product, or Campaign when you have more than one.Click a row to open it. It shows the order number, the ASIN, the day it was ordered, the campaign, and what happened.
An opened row: BLUEY Adventure Plane, arrived Oct 23, Sent Oct 30, with the order number, ASIN B0G3S66DHW, Ordered Oct 20, Campaign: Main campaign, and Amazon sent its review request on Oct 30.

The Bluey plane's order, opened. Notice the order number, the campaign, and Sent Oct 30.

Click skipped in the calendar to see the orders left out, including the ones someone already asked about. Each row says why.
Four skipped orders: the Super7 Yellow Ranger, Refunded; a Tonies figure, Refunded; the Sandslash plush, 1-3 star feedback; a Tonies figure, Promotion.

The demo store's skipped orders. Notice each row says why: Refunded, 1-3 star feedback, or Promotion.

  • Asks a day: waiting for its day. The open row shows Amazon’s window.
  • Asks today: it goes in today’s run.
  • Sending now: SourceDock is asking Amazon right now.
  • Sent a day: Amazon sent its review request that day.
  • Paused: nothing goes out right now. The line above the list says why.
  • Retrying: Amazon didn’t answer. The next run tries again.
  • Already asked: someone already asked for this order. The buyer still gets only one.
  • Not eligible: Amazon said this order can’t get a request.
  • Couldn’t send: Amazon didn’t answer before its window closed.
  • A reason, when one of your choices left it out: Product off, Promotion, Refunded, Returned, Cancelled, FBA off, FBM off, or 1-3 star feedback. These rows sit under Skipped in the filters.
  • Pause: click the campaign’s name (it has a pencil), turn off Campaign on, then Save. It reads Paused. With every campaign paused, the page says No campaign is on right now, so no new requests go out.
  • Change: click the campaign’s name, or click a chip on its row. Changes count from the next daily run.
  • Add: click + New campaign. You can have up to 20. Each can cover its own products and days.
  • Delete: orders it was going to ask about go to another campaign that fits them. Requests already sent stay sent. You can’t delete the last one. Pause it instead.
Reviews works the same on a Canada store. Switch to the Canada store to see its own campaigns and orders.
The Canada store's order list: TODAY, YETI Rambler 35 oz Straw Mug, Big Sky Blue, arrived Oct 12, Sent Oct 30.

The demo store's Canada store: one request sent, for the YETI mug.

  • Connect your Amazon store to use Reviews. Click Connect.
  • The connection to this store was removed, so nothing is being sent. Click Reconnect.
  • Amazon didn’t let SourceDock ask for this store. Reconnect your store to fix it. Click Reconnect.
  • Paused for an hour, Amazon asked us to slow down. Nothing is lost. Nothing to do. It picks up again by itself.
  • SourceDock doesn’t read this store’s orders, so there’s nothing to ask about yet. Your plan doesn’t read orders. See Plans and billing.