Scenario for this page: the demo store at 5 PM on its seed day. Grogu plush ($12.00 cost): Amazon lost 1, 55 days before the seed day, and 5 days are left to claim it. Plush whale ($8.00): Amazon’s warehouse damaged 1, 25 days before, with 35 days left. Bluey plane (10 bought at $10.00): 4 never came from the store, 40 days before. Darn Tough socks (10 at $12.00): 2 never came. Find them in the demo store on the Desk, on Alerts, and under Capital Recovery > Reconcile > File claims. The pictures show the demo store; the walk’s own numbers are a made-up store. The Needs you picture has Health strip on desk turned off. The demo login has it on, so turn it off under Account > Features > Desk to match it.
Step 1: Open the Desk (1 minute)
Click Desk on the bar. It’s the first page you see after you sign in.Found for you: money you can claim
Say Amazon owes you for 3 units you can claim today: $8.00, $28.00 and $12.00. One more unit might be owed, but Amazon’s reports can’t prove it: $8.00.- Ready to claim shows $48.00: $8.00 + $28.00 + $12.00. These are claims you can file today, inside Amazon’s time limit.
- Needs a look shows $8.00: claims Amazon’s reports can’t prove. You can still ask.
- The line on top adds the two: “You could claim back up to $56.00”.
Demo store: Found for you. Notice $110.00 ready plus $28.00 needs a look makes the $138.00 on top.
Needs you: the 3 things that matter most
Needs you lists the 3 problems that need you most, not counting claims. Say it shows:- “4 units never arrived from the store”
- “1 product came up short at the dock”
- “Count too low on 2 orders”
Bluey plane and Darn Tough socks: Needs you, with Health strip on desk turned off (the demo login has it on). Notice 6 units never arrived (4 planes and 2 pairs of socks) is first, then the box short at the dock.
The wheel: how your products are doing
In the middle of the wheel, Came back to you is the cash that came back from what you bought in the dates you picked. Say in the last 30 days you bought $1,200 of stock. So far, $420 of it has come back from Amazon, after fees. The wheel shows “$420” and “35% of what you put to work”: $420 ÷ $1,200 = 35%.
Demo store: the middle of the wheel. Notice the demo store's middle always counts all time, so it says 58% of what you put to work, all time.
Step 2: File today’s claims (3 to 5 minutes)
Click Ready to claim. It opens Capital Recovery > Reconcile on File claims. The list on the left shows each claim’s money and days left, like “34d”. Start with the smallest number of days, so nothing runs out.
Grogu plush and plush whale: the File claims list. Notice Grogu is first with 5d left, and the whale is second with 35d.
1
Read it
One sentence says what happened, like “Amazon damaged 1 and hasn’t reimbursed you.”
2
Copy and file
Click Copy claim details, then File a claim. Paste it in Seller Central and send it.
3
Mark it filed
Click Mark as filed. Add the case number Amazon gives you, so SourceDock can match Amazon’s payment to it later.
Grogu plush: its claim card. Notice the one sentence on top, then the Copy claim details, File a claim and Mark as filed buttons.
Step 3: Check your alerts (1 to 2 minutes)
Click Alerts on the bar. The top says how many there are, like “6 things to look at.” Use the chips to go through them by kind. Say you see:
Demo store: the Show me chips on Alerts. Notice Everything counts 19, the same 19 as the top line.
- Not received (1): an order from 20 days ago. 4 of its 24 units never came. Click Open orders and write them off, or type how many came.
- Fix counts (2): Amazon holds more units than your orders say came in. Click the row’s button and fix the count.
- Buy next (1): a product that’s running low. Click Review to see how many to order.
Bluey plane and Darn Tough socks: the Purchases alerts. Notice the Not received row says 6 units never arrived, with an Open orders button.
Demo store: the clock next to a row's X. Notice 7 days is the default, the same as the X.
Step 4: See what came back (1 minute)
“How much did I get back?” can mean three things. Each has its own place.Money back on what you bought in the last 30 days
This is the Desk’s Came back to you with Last 30 days picked, from Step 1. Say it reads $420. The dates pick which purchases count, by the day you bought them. Each one counts with everything it has earned through today.- A blender you bought 10 days ago that already sold: its money is in the $420.
- A toy you bought 6 months ago that sold yesterday: its money is not in the $420, because you didn’t buy it in the last 30 days.
Money Amazon actually paid you
Open Capital Recovery > Wallet. It lists Amazon’s payouts, newest first. Each says when it was paid, like “Paid Oct 21”.
Demo store: the Wallet's payout list. Notice the newest payout, $174.41, is at the top.
Demo store: the top of Wallet. Notice Paid to you counts all time, $1,406.37 over 14 US payouts.
Sales by order date
Open Sales. Month to date shows the orders placed since the 1st. For exactly 30 days, click Custom and pick the days. Sales counts each order on the day it was placed. More in Sales.Step 5: Decide what’s next (2 minutes)
- Buy more of what sells. Check Buy next on Alerts, or the Reorder soon chip on Capital Recovery. See Restock reminders.
- Look at new finds. If Scout has a green number, open it and save the good ones to your Vault. See Scout.
- Record today’s buys. Bought something? Add it in Purchases with Record Purchase, so its profit counts. See Purchases.
- Add missing costs. A product with no cost isn’t in your profit. Click Cost needed on Purchases and type what you paid.
Once a week
- Open Filed claims. A claim filed 30 days ago with no payment comes back under Needs a look, with “Follow up with Amazon”. Open the case in Seller Central and ask.
- Add the week’s costs Amazon doesn’t see, like software or boxes, on Expenses.