> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sourcedock.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Replans: when a shipment doesn't match the plan

> What SourceDock does when a box to Amazon holds a different count than you planned, or Amazon splits your plan into two boxes.

## In short

Say you plan a box of 10 pens, but you type 8 on the purchase. Amazon counts 10. Nothing is lost, but the numbers don't match. SourceDock spots the gap, tells you what likely happened, and never calls it a claim when nothing is missing.

You see it in two places. **Purchases** > Reconcile shows a card when your own count needs a fix. **Capital Recovery** shows a short note when the gap is only a typo or a box mix-up, so there is nothing to do. Open each case below for what it says and what to click.

## More details

> [accordion] You typed the wrong count
>
> The Uni-ball pens: you boxed 10 but typed 8 on the purchase.
>
> Purchases' Reconcile shows a **Sent count typo** card: "Amazon counts 10. Your orders say 8 sent." Fix the count from the card. See **Reconcile, card by card** on [Purchases](https://docs.sourcedock.io/operate/purchases.md).

> [accordion] You marked more sent than the box held
>
> The yarn: you kept 3 back from the box but marked all 10 sent. The box held 7.
>
> Reconcile shows a **Marked too many sent** card: "You marked 10 sent. Your shipments to Amazon list 7." Its fix sets the sent count to 7, so the 3 you kept count as still with you.

> [accordion] Amazon counted more than the plan said
>
> The tea: your box plan said 10, and Amazon counted 12.
>
> Nothing is missing, so there is no claim. On Purchases, the sent count's hover says "The seller told Amazon 10 but it got 12. They sent 2 more than they said. Nothing is missing."
>
> No purchase holds the 2 extra units, so **Purchases** > **Import from Amazon** asks about them. Click **Yes, add 2 units** to add them as a purchase with no cost yet, or **Not mine** to hide the product there.
>
> ![A card for Bigelow Tea Steep Lemon Ginger Organic, B01F3TVGPK: Amazon received 2 units in 1 box on Sep 9, and none of your purchases has them. Did you buy these? Buttons Yes, add 2 units and Not mine.](https://mintcdn.com/sourcedock/qG8i4vkQYFYDrmYi/images/deep-dives/replans/01-tea-did-you-buy.png?fit=max\&auto=format\&n=qG8i4vkQYFYDrmYi\&q=85\&s=a6ca60d99c28a6596362de26d209befe)
>
> Bigelow tea: the question on Import from Amazon. Notice it asks about the 2 units no purchase has, not all 12.

> [accordion] The plan said more than you bought
>
> Say your plan said 12, but you bought 10 and sent 10. Amazon got all 10.
>
> Capital Recovery shows a note, not a claim: "You told Amazon 12, but you bought 10. Amazon got all 10. The shipment likely had a typo. Nothing is missing." You can fix the count on the shipment in Seller Central if you like. SourceDock doesn't need it.

> [accordion] Units went in the wrong box
>
> Say one box came up 2 short and another box of the same product came up 2 over. SourceDock's note says: "Amazon got 2 units fewer in one box and 2 more in another. They went in the wrong box, so nothing is missing." No claim.

> [accordion] One box holds two buys
>
> Say you bought 5 pens on Monday and 5 more on Friday, and sent all 10 in one box. In Capital Recovery the box is listed under the first buy's batch. A dotted line under its count has a hover: "This shipment is listed under Batch 1, but 5 of its 10 units count toward Batch 2." Each buy keeps its own units and cost.

> [accordion] Amazon split your plan into two boxes
>
> The Turtles 18-pack: you bought 12 and made one plan. Amazon sent 7 to one warehouse and 5 to another, so you got two shipments.
>
> Both boxes show on the product in Capital Recovery's **SHIPMENTS** tab, each with its own "sent · Amazon got" line. All 12 count toward your one purchase. There is nothing to fix. More on each box line: [Capital Recovery](https://docs.sourcedock.io/operate/capital-recovery.md).

> [accordion] The demo store's examples
>
> * Uni-ball Signo white pens: 10 boxed, but typed as 8 on the purchase.
> * Value worsted yarn: 10 marked sent, but 3 kept back, so the box held 7.
> * Bigelow lemon ginger tea: a box of 10 that Amazon counted as 12.
> * Turtles die-cast 18-pack: 12 bought, one plan Amazon split into 7 and 5.
>
> Find them in the demo store under **Purchases** and **Capital Recovery**.


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