> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sourcedock.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Account health

> Amazon's health numbers for your seller account in one page: your rating, IP complaints, other policy issues, and order defect rate.

Say a brand owner complains to Amazon about one of your listings. That complaint can lower your Account Health Rating, and a low rating can get your account shut down. The Account health page shows these numbers from Amazon, so you see a problem early.

Click your picture, then **Health**. Or press **Ctrl K** and type "Account health". To put it on your bar, go to **Account** > **Features** and turn on **Health**.

If you have more than one store, pick the store at the top of the app first. The page shows that store's numbers.

For one made-up store walked through every metric, band and warning, see [Account health, in depth](https://docs.sourcedock.io/desk/account-health-in-depth.md).

## What the page shows

### Account Health Rating

Amazon's score for your account, from 0 to 1,000. SourceDock puts it in a band:

| Band | Score |
| - | - |
| **Good** | 200 and up |
| **At risk** | 100 to 199 |
| **Critical** | Under 100 |

The dot next to **Health** in the menu shows the same color: green, amber, or red. It is gray before the first check.

### Account status

One row for each Amazon marketplace: **Normal**, **At risk**, or **Deactivated**. Click **Open Account Health in Seller Central** to see Amazon's own page.

### Intellectual property

* **IP complaints received**: how many times a brand or rights owner told Amazon one of your listings broke their rights.
* **Suspected IP violations**: listings Amazon itself thinks may break a brand's rights, before any owner complained.

Each one says how many are new since the last check.

### Other policy issues

The total of Amazon's other policy problems on your account, like listing policy violations, product safety complaints, and policy warnings. Click it to see each kind. It says **None open.** when there are none.

### Customer service

Your **Order defect rate**: out of your orders, the share that got a bad review, an A-to-z claim, or a chargeback. A bar shows how close you are to Amazon's limit.

If you also ship orders yourself, **Seller-shipped orders** shows your late shipment rate, cancellation rate, valid tracking rate, and on-time delivery rate, each against Amazon's target.

## How often it updates

SourceDock reads Amazon's account health report for your store about every 3 hours. You can't start a check yourself. The top of the page says when it **Last checked**. If a check fails, you keep the last good numbers.

## Put it on the Desk

Go to **Account** > **Features** and turn on **Health strip on desk**. The Desk then shows your rating, IP complaints, other policy issues, and order defect rate in place of the **Needs you** card. Turn it off and **Needs you** comes back.

The same switch turns on health alerts. You get an alert under **Health** on the Alerts page when your band drops or a new IP complaint arrives. See [Alerts](https://docs.sourcedock.io/desk/alerts.md).

## Plans and team members

Account health is part of Pro. A Premier trial has it too. On Premier after the trial, the page says it is included on Pro.

To share it with a team member, turn on **Health** in their pages. See [Team members](https://docs.sourcedock.io/get-started/team.md).


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